Refund policy

Last Updated: December 31, 2023

Sometimes things change though and we understand that!  We guarantee your 100% satisfaction with our awesome bikes and gear.

RETURNS & CANCELLATIONS

We accept returns on most new and unused items within 60 days of purchase.  Returned items must be in their original box/packaging with all tags present and in resaleable condition.

New and unused bikes can only be returned within 15 days of delivery with the original box/packaging intact.

Used bikes and gear are NOT eligible for return under normal conditions, however, we'll do our very best to address your issue to your satisfaction.

Returns That Are Not Accepted:

  • Items or parts that have been installed.
  • Nutrition or food products.
  • Personal products such as, but not limited to, chamois cream, lotions, sunscreens, etc.
  • Used or damaged merchandise (unless it is covered under warranty).
  • Custom built or modified gear (bike built or modified with components you selected, wheel build, or other gear that was modified at your request).
  • Closeout items are only eligible for store credit.
  • Gift card sales are final and cannot be redeemed or exchanged for cash unless required by law.

For standard returns, the buyer is responsible for return shipping costs.

We will NOT accept the return of products damaged due to negligence or abuse.

Please take the time to carefully package your return. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.  Our Service Team will gladly assist you if you need assistance.

Please note that any shipping charges on the original order are not refundable.

To initiate a return, please contact us and we'll be glad to help you out!

We normally do not charge a restocking fee on returns and cancellations.  However, we reserve the right to do so, up to 15% of the item's value.  Please note that the Wahoo KICKR BIKE and KICKR BIKE SHIFT will be charged a minimum restocking fee of $250 or more.

EXCHANGES

We don't offer exchanges because it's much easier and faster for you to get your new gear by just ordering the one you need and then processing the return for the incorrect one separately.  This ensures you'll receive your replacement product quickly and that it won't go out of stock while you wait for the returned item to be processed.



RETURN SHIPPING

PREPAID LABEL

When you contact us to make a return, we can provide you with a pre-paid label you can print out, tape to the outside of your return package and drop-off at the carrier (FedEx, UPS, or USPS) at your convenience. The return shipping cost will be deducted from the refund or credit issued to you for the return.

WITHOUT A PREPAID LABEL

Once we've provided you with a return authorization, ship the return package via your carrier of choice with the return information on the box. We strongly recommend you insure your shipment for the value of the product. Ship your return to this address:

Biloxi Bicycle Works Returns Department
993 Howard Ave
Biloxi, MS 39530

It normally takes 3–5 business days to process a return after it arrives at our facility. You’ll receive an email confirmation once your return is processed.  Please note, it may take up to 5-10 days for funds to be fully credited to your method of payment once we process the return.

If you're in the Biloxi, Mississippi area on the Gulf Coast, you're of course always welcome to stop by our retail store instead.

WARRANTY

If you feel that you have a warranty issue that is covered by the manufacturer due to a defect in its materials or workmanship, please contact us and we'll gladly assist you. To help expedite your warranty request, please provide as much detail as possible in your email. Include your order number, the product, the issue, your contact information and pictures of the defect and the overall product.  If your product has a serial number, such as bikes or frames, please make sure you include a picture of it as well.


If you feel we've made an error on our part or a product arrived damaged, please contact us and we will do our best to make it right.  We like to think we're a pretty nice bunch of people, and we're always willing to do what we can to make you happy.  If there's something that isn't addressed in this policy, or it's a unique situation, we'll do the best we can to make it right.