FAQ

I'd like to see my discount before verifying my service...

Unless you’ve verified your service and are logged-in, you’ll only be able to see our retail prices. Because we offer special pricing for military, veteran, and government employees, we’re obligated by our vendors to restrict pricing visibility to logged-in users who’ve verified their service. Also, some of the brands we carry are only available to service members.

Fear not! Verifying is quick and easy! You can choose to use a .mil or .gov email address for verification or choose to upload a supporting document. Typical documents are a statement of service, DD-214 (please remove your SSN and other sensitive information), VA card, Driver’s License with a veteran designation, or another document that verifies service affiliation. Approval is instant with no additional waiting. We do NOT retain uploaded documents after your account is approved and verified.

I'm worried about assembling my bike...

This is one of the things that sets us apart from our competitors. When you order a bike from us, we’ll fully assemble it, fully adjust all the components, including brakes and shifters, and do additional checks on sensitive components like rear derailleurs. Then we go and test ride your bike to make sure everything functions as expected under load. It’s all part of our Read to Ride Guarantee.

Once we’re sure everything is working as designed, we’ll mark positions of anything we disassemble for shipment (typically seat post and handlebars). Then we get your bike ready for shipment and include any tools you might need for reassembly. Your bike will also ship with detailed instructions on what we disassembled and how to put it back together. Typically, you’ll spend a total of about 15-20 minutes from taking your bike out of the box, unpacking it, to riding it for the first time.

If you’re concerned about doing even minimal assembly, we can arrange to ship your new bike fully assembled. We’re happy to do this for you, but keep in mind that it will have to be shipped via palletized freight and there will be additional shipping charges.

When shipping a bike APO/DPO it may require more assembly due to the size restrictions. In most cases we’ll have to remove the fork to meet the package size restrictions and in some cases the crankset as well. We make sure you have all the tools and instructions you need for reassembly, so even with the additional breakdown, assembly is a breeze. And as is the case for any purchase, we can always setup a video call to help you out! If you have concerns about doing the additional assembly, we can arrange for your bike to be shipped via air freight for an additional charge.

Do you ship APO/FPO/DPO?

We absolutely do! Keep in mind, some destinations have additional restrictions beyond the normal size/weight limits for APO/FPO/DPO delivery. Please inform us if these apply so that we can make sure your order gets to you. All APO/FPO/DPO is shipped via USPS Priority Mail. While less expensive, we normally do NOT ship via USPS Parcel Post as the transit time is significantly longer which greatly increases the risk of in transit damage.

How do you ship my stuff?

Most of our packages are shipped with FedEx or FedEx SmartPost (delivered by the US Postal Service). Smaller packages are typically shipped through the US Postal Service. If we’re shipping to an APO/FPO/DPO address, your order will always be shipped through the US Postal Service.

No matter where we ship your order to, we make sure your gear is packaged so that it arrives safely. In the rare case there is damage that occurs in transit, it is crucial that you note that damage when taking delivery and contact us right away. Do NOT discard any of the packaging as we’ll need to file a claim with the carrier. Be sure to take plenty of well-lit pictures to help expedite the claims process.

Do you have free shipping?

Absolutely! All orders, except bikes, over $50 shipping to a Continental US address are shipped with free ground shipping. Outside of the Continental US, shipping rates do apply. Expedited shipping options are available on request. Bikes shipping within the Continental US have a nominal fee to cover the increased shipping cost. Bikes shipping APO have an additional fee.

Do you do custom bike builds?

We'd love to help you build your dream ride! Drop us a line here and we'll be glad to get you started!

I can't find what I'm looking for...

If you don’t see what you are looking for, drop us a line here. We typically have access to the full lineup of the brands we carry. If it’s not a brand we carry, it might be a bigger challenge, but we’ll gladly try!

Do you offer price matching?

If you find a lower price elsewhere, drop us a line here and we’ll try to match or beat it!

I have a warranty issue. What do I do?

Being an online bicycle dealer and you being probably a few hundred miles or more away from our warehouse can seem to make this a little challenging. Fear not! We have lots of ways to help you out and get you back to pedaling, including mobile repair shops in some areas. The best thing is to drop us a line here and we’ll find a way to fix the issue. Don’t forget, we’re authorized dealers for everything we sell. That means you do not have to worry about your warranty.

What is your return policy?

We're not big on lengthy return policies, so we’ve tried to keep it pretty simple. Read our full Return Policy for all the details. Like most things in life, there are exceptions, so if you have a specific question or concern, drop us a line here and we’ll be glad to answer!

Do I have to pay sales tax?

The short answer is that we currently collect sales tax in Arizona and Mississippi. However, in light of the recent decision by the US Supreme Court, we'll be collecting sales tax in more and more states as legislatures jump on the bandwagon to collect more revenue. If sales tax applies to you, it will show in the cart checkout.